Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information at qualentiara.

At qualentiara, we're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This policy explains our practices in clear terms, so you know exactly what happens with your data when you use our budget essentials platform.

We believe financial education should be accessible and trustworthy. That's why we've designed our data practices to support your learning journey while keeping your personal information secure.

Information We Collect

When you engage with our platform, we collect information that helps us provide better budget management education and personalised learning experiences. Here's what we gather:

  • Personal details you provide during registration (name, email address, contact information)
  • Educational progress and learning preferences within our budget essentials courses
  • Communication history when you contact our support team
  • Technical information about how you use our platform (pages visited, time spent learning)
  • Device and browser information for platform optimisation
  • Location data (country/region level) to provide relevant financial guidance

How We Use Your Information

Your data serves specific purposes that directly benefit your learning experience. We don't use your information for anything beyond what's necessary to provide excellent financial education services.

Primary Uses

We use your personal information to deliver our budget essentials courses, track your learning progress, provide customer support, and send important updates about our educational programs. We also analyse usage patterns to improve our teaching methods and platform functionality.

Sometimes we use aggregated, anonymised data to understand broader learning trends and improve our educational content. This helps us develop better budget management resources for future learners.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted service providers who help us deliver our educational platform effectively.

These partners include our hosting providers, email service providers, and analytics tools that help us understand how people learn best. All these companies are required to protect your data and can only use it for the specific services they provide to us.

  • Cloud hosting services for platform infrastructure
  • Email providers for course communications and updates
  • Analytics services for understanding learning patterns
  • Payment processors for handling course fees securely
  • Customer support tools for providing assistance

Your Privacy Rights

Under UK data protection law, you have significant control over your personal information. We've made it straightforward to exercise these rights.

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this within one month of your request.

Correct Information

If any of your personal details are incorrect or incomplete, you can ask us to update them at any time.

Delete Your Account

You can request deletion of your account and associated data, though we may need to retain some information for legal purposes.

Limit Processing

You can ask us to stop processing your data in certain circumstances while maintaining your account.

Data Security Measures

Protecting your information is a top priority. We use industry-standard security measures including encrypted data transmission, secure server hosting, and regular security audits.

Our team receives regular training on data protection best practices, and we limit access to your personal information to only those employees who need it to provide our services.

Security Infrastructure

We employ SSL encryption for all data transfers, store information on secure servers with regular backups, and monitor our systems continuously for any potential security issues. We also conduct regular penetration testing to identify and address vulnerabilities.

Data Retention

We keep your personal information only as long as necessary to provide our services or as required by law. Course progress data is typically retained for three years after your last login to allow you to return and continue your financial education journey.

Marketing preferences and communication history are kept until you request deletion or unsubscribe from our services. Financial records related to course payments are retained for seven years in accordance with UK tax and accounting requirements.

International Transfers

While we primarily operate within the UK, some of our service providers may process data outside the European Economic Area. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.

We always verify that international data transfers meet UK GDPR requirements and provide the same level of protection as data processed within the UK.

Changes to This Policy

We review this privacy policy regularly and update it when necessary. Any significant changes will be communicated to you via email and prominently displayed on our platform.

Minor updates, such as clarifications or additional examples, may be made without specific notification, but the effective date will always reflect the most recent version.

Privacy Questions or Concerns?

Contact our Data Protection Officer

Email: info@qualentiara.com

Address: 20 Clerkenwell Grn, London EC1 0DP, United Kingdom

Phone: +441912616735

This Privacy Policy is effective as of January 2025 and was last updated on January 15, 2025.