Refund Policy
We understand that circumstances change, and we're committed to providing clear, fair refund procedures for all qualentiara budget essentials services and educational programs.
Eligibility Requirements
Our refund policy is designed to be fair and transparent. We evaluate each refund request individually while maintaining consistent standards across all our budget essentials programs and services.
Educational Programs
Full refunds available within 14 days of enrollment if less than 20% of course materials have been accessed. Partial refunds considered up to 30 days with valid circumstances.
Consultation Services
Refunds processed within 48 hours if cancellation occurs more than 24 hours before scheduled appointment. Same-day cancellations subject to 50% fee retention.
Digital Resources
Refunds available within 7 days of purchase if materials haven't been downloaded or accessed. Technical issues resulting in unusable content qualify for full refunds.
Refund Process Timeline
Submit Request
Contact our support team with your refund request including order details, reason for refund, and any supporting documentation. We respond to all requests within 24 hours.
Review Period
Our team reviews your request against policy guidelines and account activity. This typically takes 2-3 business days, though complex cases may require additional time for thorough evaluation.
Decision & Processing
You'll receive notification of our decision via email. Approved refunds are processed immediately, with funds appearing in your account according to your payment method's standard timeline.
Refund Scenarios
Technical Difficulties
If you experience persistent technical issues that prevent access to purchased services or materials, we provide full refunds regardless of usage time. We also work to resolve technical problems when possible.
Dissatisfaction Claims
Content-related concerns are evaluated based on specific feedback and program completion percentage. We may offer alternative solutions including course transfers or supplementary materials before processing refunds.
Medical Circumstances
Health-related circumstances that prevent program completion qualify for special consideration. We typically offer extended access periods or full refunds depending on documentation and timing of request.
Important Considerations
Refund eligibility may be affected by promotional pricing, bundle purchases, or special program terms. Some third-party services integrated with our platform have separate refund policies that we'll clearly communicate during enrollment. We reserve the right to decline refund requests that appear fraudulent or violate our terms of service.
Payment Methods & Processing
Refund Processing Times
Credit Cards
3-5 business days
Debit Cards
5-7 business days
Bank Transfers
7-10 business days
Digital Wallets
1-3 business days
Refunds are processed to the original payment method whenever possible. In cases where this isn't feasible due to expired cards or closed accounts, we'll work with you to arrange alternative refund methods. International transactions may require additional processing time due to banking regulations.
Questions About Refunds?
Email: info@qualentiara.com
Phone: +441912616735
Address: 20 Clerkenwell Green, London EC1 0DP
Our refund specialists are available Monday through Friday, 9 AM to 6 PM GMT